Sterling Auto Group

My husband and I bought our first brand new car together and it was a wonderful experience. Tony Walker helped me from day one when I was just browsing online. He didn't pressure me at all. He followed up with me and met up with me for an initial look around just to feel out what we were searching for. We then scheduled an appointment with him for the following day to make final decisions. We closed the deal in no time yesterday and we are very happy with our decision. Tony made us feel so comfortable and took wonderful care of us. He is super knowledgeable about the cars he is selling which gives me as a customer more confidence in my buying experience. He was a delightful person all the way around. I highly recommend stopping by and giving him a chance to earn your business. You won't regret it!

Do not recommend taking your vehicle here for service. I brought my new pickup here the other day for an oil change and tire rotation. When I went to pickup my truck I noticed old oil all over my truck there were also large scratches all over my driver's side front fender from the service guy dragging the oil hose all over it. Was told they were going to order parts to fix it but haven't heard anything back from them. Do not recommend this place at all.

My service experience was excellent from the scheduling start to picking up my vehicle. The scheduler was efficient and collected all the information necessary to identify the problem and make the appointment at a time that was convenient for me. When I dropped my vehicle off the shuttle was available to take me to my office after confirming the diagnosis with the professional service manager. My vehicle was ready when I expected to be and all was handled professionally.

Upon driving up with my vehicle, no one asked if I needed help, the few employees at the front of service look either aloof or stressed. I left my vehicle with Sterling service dept. at 8:30am on 9/26/23 for an oil change, and for them to check why the engine light is on. I had to call several times in the day to check if it was ready for pick up - finally I go to get my vehicle at about 4:30pm. They told me why the engine light was on and scheduled to fix the problem but forgot to do the oil change. ALL day my vehicle was with them and NO oil change was done! I’m pretty patient so I didn’t let that keep me from wanting them to fix it. So we scheduled service for the engine light issues for 10/2/23. I drive almost an hour out of town to bring my vehicle in and upon arrival I am informed that the part that is needed is not in and was told I would need to come back. I’m patient so I scheduled for Thursday 10/5/23. When I left there I received a phone call letting me know that they do not know when the part will be in. The lady Harley helping me was very apologetic and seemed just as frustrated as I was about the situation and it did seem to be out of her control. I understand parts being on back order but the service there is not great. They did offer to schedule the oil change to be done “quickly” on 10/5 but I’m wondering if I should go back.